Ordering & delivery

From CHF 500 net goods value, delivery is free. Below that we charge CHF 14.90; if the net goods value is below CHF 50, a small-invoice surcharge of CHF 10 is added (GTC clause 19).

For orders in the eShop, flat rates apply by zone and order value (under EUR 50 / from EUR 50 / from EUR 150 / from EUR 500). Zone 1, Germany, Austria, France, the Netherlands, Luxembourg and Belgium: EUR 20 / 10 / 20 / 25. Zone 2, Italy, Denmark, Estonia, Latvia, Lithuania, Poland, Sweden, Slovakia, Slovenia, Spain, the Czech Republic and Hungary: EUR 35 / 25 / 35 / 40. Zone 3, Bulgaria, Finland, Greece, Ireland, Portugal and Croatia: EUR 55 / 45 / 55 / 60. From an order value of EUR 750 we deliver CPT.

We ship from Ostermundigen and handle import customs clearance (DDP). For Germany you receive a domestic delivery with a EUR invoice including German VAT; for this we need the EORI number of the invoice recipient. For the other EU countries we import via Germany and issue an intra-Community delivery with a EUR invoice without VAT; for this we need the VAT ID number. We deliver to private individuals in the EU from an order value of EUR 150; the German arrangement does not apply to them.

Yes. For all other countries, including Malta and Cyprus, the minimum order value is EUR or CHF 350; delivery and terms are agreed individually (GTC clause 22).

Depending on volume we ship by post or forwarder, and only as complete deliveries. Shipment tracking is in your customer account under My orders; on +41 31 930 18 18 we can tell you where your goods are at any time.

Yes, customers in Switzerland can collect the next day by arrangement on +41 31 930 18 18. Choose collection in the eShop under shipping method; it takes place at our headquarters, Tägetlistrasse 35–39, CH-3072 Ostermundigen, during opening hours.

No, you can also order in the eShop as a guest. With a customer account you can pay by invoice, see your order history and documents such as order confirmations, delivery notes and invoice copies, track your parcels and create several watch lists.

As soon as we have processed the order, usually within one working day. You will also find it in your customer account under My orders.

Orders received on working days by 12.00 noon are usually dispatched the same day. This does not apply to deliveries to EU countries; your order confirmation states the exact delivery date.

Our catalogue prices are valid from 1 April to 31 March. A price becomes binding with the order confirmation or with delivery and invoice; prices are plus VAT (GTC clause 2).

Visa, Mastercard, PayPal, TWINT, Apple Pay and Google Pay, PostFinance Card and E-Finance. Payment by invoice requires a customer account; we do not offer it for guest orders.

Invoices are payable within 30 days of the invoice date without deduction (GTC clause 3).

Please let us know in writing within 8 days of receipt, for example to info@semadeni.com, or call +41 31 930 18 18. If the complaint is justified, we replace the goods free of charge or credit them and cover the transport costs. Please report transport damage to the carrier immediately (GTC clause 14).

Only by prior arrangement with our customer service; there is no obligation to take goods back. If we agree, the goods must be free of defects. We charge a restocking fee of CHF 30 or EUR 20, and you bear the cost of return shipping. Products procured or made specially are excluded from returns (GTC clause 7).

You will usually receive the credit within 14 days of the goods arriving with us.

You open a customer account in the eShop under Register.

Reset your password in the eShop under Forgot password.

In your customer account under My user info. The login e-mail address cannot be changed or transferred. For a new company or billing address, please contact info@semadeni.com.

Describe your request using the contact form in the eShop, ideally with pictures or sketches. Through our partner network and our own production we can also supply very specific items.

Please contact us at sales@semadeni.com or on +41 31 930 18 18. We have alternatives in stock for many products, and our customer service will suggest a suitable replacement.

On the item's detail view in the eShop. The information changes constantly and is therefore given without guarantee.

That depends on the product; the product page in the eShop says so, and the eShop tells you if you are below the minimum quantity. For items with a quantity price we reserve the right to deliver up to 10 % more or less (GTC clause 5).

Yes. Write to us at info@semadeni.com. Our services show what we manufacture and process ourselves.

Our resistance list with technical information (in German) gives guidance. It is a guide value, not a guarantee; we are happy to advise you on your application.

Monday to Thursday 7.30 am–12.00 pm and 1.00–5.00 pm, Friday and days before public holidays 7.30 am–12.00 pm and 1.00–4.00 pm. To collect goods, please arrange an appointment in advance on +41 31 930 18 18.

By phone on Switzerland +41 31 930 18 18, Austria +43 1 256 55 00, Germany +49 35021 993 20 or by e-mail to info@semadeni.com. All locations are listed on the contact page.

You can order the 2026 catalogue on the catalogue page, which also has the online edition in CHF to browse.

Our certificates, with their scope and as downloads, are on the Certifications page.

What we do and what we can prove is set out in the Sustainability section.