Our regular business hours are:

• Monday through Thursday 7:30 am - 12:00 pm / 1:00 - 5:00 pm
• Fridays and days before holidays 7:30 am - 12:00 pm / 1:00 - 4:00 pm

If you wish to pick up an order, please call 031 930 18 18 to arrange a pickup time in advance.

You have several options for contacting us:

• By phone:
  Switzerland 031 930 18 18
  Germany 0350 2199 320
  Austria 01 256 55 00
• By e-mail:
  info(at)semadeni.com
• Through chat:
  www.semadeni.com/chat
• By fax:
  Switzerland 031 930 18 28
  Germany 0350 2199 321
  Austria 01 256 55 00 4

Only complete deliveries are carried out.

You can order the current full catalog from the following link:

https://www.semadeni.com/en/order-form/

At the same link you will also find an online version in CHF to browse and download.

Yes. An online version of our current catalog (in CHF) to browse and download can be found at Semadeni Catalog 2025.

Our prices are valid from 4/1/xx to 3/31/xx.

All of our certificates can be found on the following page www.semadeni.com/en/publications

• ISO 9001: 2015
• EN ISO 13485: 2016
• ISO 22000: 2005
• ISO/TS 22002-4: 2015

Our legal notice can be found at: www.semadeni.com/en/imprint

You can find our GTC here: www.semadeni.com/gtc

Our data privacy agreement can be found at: www.semadeni.com/data-privacy

At www.semadeni.com/en/sustainability you will find more information about our commitment to sustainability as well as all contributions to it.

We are guided by the UN's 17 Sustainable Development Goals (SDGs), which form our framework for action. We are also ClimatePartner certified.

Patrick Semadeni writes regular blog posts on sustainability in our industry. All posts can be found here: www.semadeni.com/blog 

You can also find more information about our commitment to sustainability and all related articles at www.semadeni.com/sustainability.

No problem. You can describe what you’re looking for and submit pictures/sketches at www.semadeni.com/productnotfound

Thanks to our global network of partners and in-house production, we are able to supply extremely specific items.

It is certainly possible that items may no longer be available. We ask that you contact us if this is the case. We have alternatives to many products in stock. Our customer service will recommend an appropriate replacement for you – contact us at sales(at)semadeni.com, www.semadeni.com/chat or tel. +41 31 930 18 18.

This depends on the product. Please observe the information on the product’s page. The webshop will inform you if you have not met the minimum quantity.

Yes. If you’d like to place a special order, please contact us at info(at)semadeni.com.

Thanks to our global network, we are able to supply extremely specific products.

Yes. If you would like to order a custom product, please contact us at info(at)semadeni.com.

Thanks to our in-house production, we can offer you products that perfectly meet your needs (www.semadeni.com/en/technologies)

The availability of each item can be seen on the details page.

Please note that this information is highly subject to change and correction.

You can find our resistance guide and other technical information under Technical knowledge.

Please note that this is only an approximate value and not a guarantee.

You can find our resistance guide and other technical information under Technical knowledge.

Please note that this is only an approximate value and not a guarantee.

At www.semadeni.com/en/sustainability you will find more information about our commitment to sustainability as well as all contributions to it.

We are guided by the UN's 17 Sustainable Development Goals (SDGs), which form our framework for action. We are also ClimatePartner certified.

Patrick Semadeni writes regular blog posts on sustainability in our industry. All posts can be found here: www.semadeni.com/blog 

You can also find more information about our commitment to sustainability and all related articles at www.semadeni.com/sustainability.

No. You can place orders as a guest even without a user account.

With a user account you benefit from various features:

• Payment on account
• Order history
• Display of various documents (e.g. order confirmations, delivery bills, invoice copies)
• Package tracking
• Creation of multiple watch lists

You will receive your order confirmation as soon as we have processed the order, typically within one business day.

You can also find the order confirmation in your customer account under 'My orders'.

A summary of the orders you've placed in the new webshop can be found under “My Orders” in your customer account. Among them, you can also view various documents, such as order confirmations, delivery bills and invoice copies.

Orders received by 12.00 noon on working days are usually dispatched on the same day. 

This rule does not apply to deliveries to EU countries. You will find the exact delivery dates in your order confirmation.

The following shipping costs apply to Switzerland:

• From CHF 500 net value of goods = free of charge
• Under CHF 500 net value of goods = CHF 14.90
• If the net value of the goods is less than CHF 50, an additional small invoice surcharge of CHF 10 will be charged.
   

Deliveries within the EU / Shipping from Ostermundigen (Switzerland)

• Germany: Import customs clearance for deliveries to Germany is handled by Semadeni AG. You will receive a domestic delivery according to Incoterm DDP (delivered destination) as well as a EUR invoice with German VAT (DE-MwSt).
• We require the EORI number of the invoice recipient in order to carry out the delivery.
• Private individuals are exempt from this regulation.
   
• EU area: We import the shipments via Germany. As a result, you will receive an intra-Community delivery in accordance with Incoterms^® 2020 DDP (place of destination) and a EUR invoice without VAT.
• For this we need the VAT ID number of the invoice recipient.
• Deliveries to private individuals are only possible from an order value of EUR 150.
   

Transportation flat rates:

From an order value of EUR 750, delivery is CPT.

This regulation applies exclusively to orders placed via our webshop.

Other countries incl. Malta and Cyprus

• The minimum order value is EUR/CHF 350
• The regulation for export deliveries to these countries is subject to individual agreement

Orders placed on business days before 12:00 pm will generally be shipped on the same day.

Please note that this does not apply to shipments to EU countries. Please refer to your order confirmation for the exact delivery dates.

All orders are generally shipped by mail or forwarder (depending on the volume).

We offer customers in Switzerland the option of picking up their orders from us in Ostermundigen on the next day.

Regular business hours:

• Monday through Thursday 7:30 am - 12:00 pm / 1:00 - 5:00 pm
• Fridays and days before holidays 7:30 am - 12:00 pm / 1:00 - 4:00 pm

Orders are only shipped as complete deliveries.

Yes. You can find the tracking information in your webshop customer account under 'My Orders'. You can also call 031 930 18 18 to inquire about where your order is at any time.

Yes. We offer customers in Switzerland the option of picking up their orders from us in Ostermundigen on the next day if arranged by phone. You can also select this option in the webshop under shipping method.

Regular business hours:

• Monday through Thursday 7:30 am - 12:00 pm / 1:00 - 5:00 pm
• Fridays and days before holidays 7:30 am - 12:00 pm / 1:00 - 4:00 pm

Please contact our customer service by phone or by e-mail (+41 31 930 18 18, info(at)semadeni.com) beforehand if...

• too many items or the wrong items were ordered (in this case we will charge a restocking fee of CHF 30/EUR 20)
• the wrong items were delivered or
• the items delivered are defective.

The items must be free of defects in each case.

Please contact our customer service beforehand at +41 31 930 18 18 or info(at)semadeni.com if you wish to make a return.

If the customer orders too many items or the wrong items, they will be responsible for the cost of return shipping.

If the wrong items or defective items were delivered, we will of course cover the cost of transport.

You will generally receive your credit within 14 days from when we receive the items.

These payment methods are generally available:

• Visa
• MasterCard
• Paypal
• Twint
• Apple / Google Pay
• PostFinance Card
• E-Finance
• Account (you must register an account. this option is not offered for guest orders)

Here you can register new.

With a user account you benefit from various features:

Payment on account
Order history
Display of various documents (e.g. order confirmations, delivery bills, invoice copies)
Package tracking
Creation of multiple watch lists

Here you can reset your password.

You can change your addresses under “My user info” in your customer account. The login e-mail address cannot be changed or transferred.

If you would like to change your company’s address or billing address, we ask that you contact our customer service: info(at)semadeni.com

At www.semadeni.com/en/sustainability you will find more information about our commitment to sustainability as well as all contributions to it.

We are guided by the UN's 17 Sustainable Development Goals (SDGs), which form our framework for action. We are also ClimatePartner certified.

Patrick Semadeni writes regular blog posts on sustainability in our industry. All posts can be found here: www.semadeni.com/blog

All information about our commitment and sustainable orientation can be found at: https://www.semadeni.com/en/sustainability

Your access data from the old webshop could not be transferred. If you have ordered in the Webshop within the last two years, please reset your password here.

A fresh look and a few technical improvements should help you to find information, search, and place orders:

• Package Tracking (NEW!)
• Display of various documents (NEW!)
  • last ordered items
  • shopping carts
  • offers
  • order confirmations
  • delivery bills
  • invoices
• Improved search function
• Filtering options
• Optimized customer account
• Visible availability
• Responsible design

Webshop browsing.

We look forward to your feedback!